GoRide offering residents of southeast Michigan non-emergency rides to their medical appointments since April, in partnership with Beaumont Health which served 200 medical facilities. Ford has now expanded GoRide to operate with Detroit Medical Center and its eight hospitals and facilities. GoRide drivers operate Ford Transit Vans which have been specially modified to transport people with mobility challenges. In addition to the special vans, GoRide drivers also receive training in passenger assistance safety, sensitivity, patient rights and CPR.
DMC Chief Strategy Officer Joel Keiper released a statement, "Helping patients with mobility issues or no access to transportation make it to their medical appointments on time and in a safe and comfortable manner is a key part of delivering on our DMC mission." In a report conducted by the National Conference of Staff Legislature, the lack of transportation causes roughly 3.6 million Americans to fail to receive appropriate health care. According to the U.S. Census, the numbers are worse in Detroit since the number of people living without a vehicle is 16 percent higher than the national average. "This collaboration with Ford GoRide is one example of how we work to address the needs of our community members and collaborate to provide beneficial solutions that improve the patient experience."
Marion Harris, Ford vice president Mobility Business Group released a statement, "Too often, patients miss medical appointments simply because it's too hard to find transportation they can consistently count on." "GoRide tackles this problem by providing a human-centered service that is reliable, that makes it easy for DMC staff to schedule and book transportation for their patients, and also focuses on ensuring people have a safe and great experience." Ford claims their GoRide service has a 97 percent on-time pick up and delivery average.