According to Which? Travel annual car rental survey, InterRent received the lowest customer satisfaction rating of any operator in seven years. The budget firm received a score of just 31%. Customers reported they were subjected to filthy vehicles, lengthy queues and pushy sales staff and were blind sided by a range of charges.
With an average rate of £21 a day, InterRent is one of the cheapest car rental companies available but one customer reported "I feel like i got what I paid for." The low-cost arm of the EuropCar car rental companies currently operates in 33 countries, with their main focus in Europe. Spanish company Goldcar, which charged twice as much as InterRent had been at the bottom of the survey for the previous four consecutive years. While they do have not being at the bottom to celebrate, their customer score has yet shown signs of improvement of 42%. Out of the 14 companies rated, InterRent and Goldcar were the only ones to receive just two stars for customer service. Both are a part of EuropCar.
EuropCar was the worst performer of major car rental brands in the survey. They have received complaints in relation to claims of overcharging customers for damage repairs. AutoReisen, which operates in the Canary Islands scored the highest rating for the fifth year in a row with a 96% customer score. It received five stars out of five in almost every category, including value for money, as they charge an average of just £16 a day with no excess and no unexpected charges. Enterprise was the highest rated worldwide firm with 78%.