"We're very comfortable that behavior doesn't exist to any degree now," said Mark Blucher, CEO of ICBC. He is referring to the insurance scam that has been happening all over BC. "We've put in place procedures now to make sure that can't happen as often, and it's going to be managed really closely within the organization." BC drivers are not allowed to renew their licences or car insurance if they have any outstanding tickets or bills for crossing the toll bridges the Port Mann or Golden Ear Bridges which are more than 90 days overdue. Drivers are issued a "refuse-to-issue" status which requires the drivers to pay their debt and give their official receipt number to an insurance broker before the status could be removed. The current scam involves insurance brokers entering phony receipt numbers into the system and renewing the drivers' insurance immediately.
The insurance company has already disciplined three brokers who have been convincingly scamming the system and released their names. Edmund George and Jacqueline Babcock each have been fined $5000 for entering false information into the system 84 times between January 2014 and June 2015. Kanesaratna Lyer has been suspended for six months. A disciplinary ruling from the insurance council found that he had skipped paying his Port Mann bridge toll to renew his own car insurance in 2015. He did pay the bill later but was suspended for breaching his responsibility to ICBC for his own "personal benefit or convenience." The insurance company currently estimates 100 people are under investigation for entering phony receipt numbers and says 27 broker offices have already been fined. Although the reports has shown so many incidents, Blucher is confident that not all incidents have been malicious or intent to scam. "I'm sure in some cases it was a customer who really needed that insurance rightly in that timing and perhaps didn't have the evidence on them at the time."